How to Buy

FAQ


 Shipping 

 Shipping Methods and Lead-time 

We offer the following shipping services;

  • Express Delivery takes 3-7 days. Real-time tracking services.
  • Standard Global mail via DHL eCommerce Thailand Delivery takes 10-45 days. Local post tracking services (Not real-time)
 

 Shipping Calculation 

Shipping costs are calculated based on total gross weight or volumetric weight of your order. For all Express services, price will step up every 500 gram. So, to get the optimum shipping costs, you may combine your order to reach the optimum weight. For example, the shipping of one pair of gloves, may be the same as the shipping of one pair of gloves and one pair of ankles.

 Insurance 

All shipping are insured by our company. If it is lost, we will resend or issue a full refund.

 

 Import Taxes and Customs 

Please expect your order may be required to pay taxes and/or custom duties in your country and we assume buyer is responsible.  The price on our website does not included taxes/duties at your country.

 

 Packing and Handling 

All in-stock orders are dispatched within 24 hours (except Saturday and Sunday) after payment verified and cleared. For made-to-order, it will be shipped after production which normally 1-2 weeks.

 

 Package Splitting 

We may split your order to packages based on the following conditions:

  • The total weights are too large. So, we need to split each package to appropriate weight recommended by shipping agents.
  • Some of your item is in production while the other items in your order are in-stock. We may ship the in-stock items first if they are matched shipping weight recommended by shipping agents
 

 Payment 

We accept the following payment

  •  

For returning customers and verified PayPal members, the payment are verified and cleared immediately. For unverified PayPal members, it may takes some time for verification.

 Return & Refund 

All orders can be returned and refunded within 7 days after received. Please contact us for more detail. 

 

 Request Change Shipping Address and Size 

Please re-check by carefully before you checkout your shopping cart. After you have completed payment we don't allow customer change any your informations. 
 

 Size 

Size measurements are shown in each product page. If you are not sure what size you need, please feel free to contact our support team.