FAQ

 Shipping 

 Shipping Methods and Lead-time 

We offer the following shipping services;

  • Express Delivery takes 3-7 days. Real-time tracking services.
  • Standard Global mail via DHL eCommerce Thailand Delivery takes 10-45 days. Local post tracking services (Not real-time)
 

 Shipping Calculation 

Shipping costs are calculated based on total gross weight or volumetric weight of your order. For all Express services, price will step up every 500 gram. So, to get the optimum shipping costs, you may combine your order to reach the optimum weight.

For example, the shipping of one pair of gloves, may be the same as the shipping of one pair of gloves and one pair of ankles.

 Insurance 

All shipments are insured by our company. If it is lost, we will resend or issue a full refund.

 

 Import Taxes and Customs 

Please expect your order may be required to pay taxes and/or custom duties in your country and we assume buyer is responsible.  The price on our website does not included taxes/duties at your country.
 

 Information For Some Countries 


BRAZIL  Standard Global mail (Correios)

After order shipped 2 weeks passed the tracking system provides information on the progress of the shipment at >> https://www.correios.com.br/ 

information about customs fee they need for payment of the Postal Order is available at the tracking, for a period of 25 days for payment and 30 days for payment by credit card.

The recipient should be follow these releases and, if in doubt, to contact call center the various service channels >> https://www.correios.com.br/fale-com-os-correios/central-de-atendimento


BRAZIL  via Express

All non document shipment to Brazil are held in Miami until the receiver pays duties and provide the tax ID number “CPF (individual tax ID) or CNPJ (Companies Tax ID)”.


All receivers must report imports to the Government.
The original commercial invoices attached to shipments must have:

1) Complete shipper details,

2) Complete receiver details, including TAX ID, contact name, phone number and if available email address,

3) Full & clear description of all items included,

4) Proper and real value per item, total value.

According to US customs regulations, this hold period is not to exceed 15days.
Origins will be prompted for instructions on the 10th day of hold.
If by day 14, the receiver has not paid duties and taxes or origin has not advised to clear as Freedom or abandon.


Israel

Values up to USD 1,000 - Additional delay 48 hours, company number (VAT) must be provided, ID/passport number must be provided.

Values up to Unlimited - Additional delay 72 hours, company number (VAT) must be provided, ID/passport number must be provided.

For documents into Israel :

- For company's shipments the clearance for shipments up to 10 KGs will be declare as "Documents"

- For private person clearance for shipments up to 15 Kg will be as documents with declaration that it is private import (not commercial).

- Above those weights in both cases the shipments will be cleared as "Parcel".

 


Russia

All receivers must be "Company" and needs to have "Company Identity Confirmation"

 Packing and Handling 

All in-stock orders are dispatched within 24 hours (except Saturday and Sunday) after payment verified and cleared. For made-to-order, it will be shipped after production which normally 1-2 weeks.

 

 Package Splitting 

We may split your order to packages based on the following conditions:

  • The total weights are too large. So, we need to split each package to appropriate weight recommended by shipping agents.
  • Some of your item is in production while the other items in your order are in-stock. We may ship the in-stock items first if they are matched shipping weight recommended by shipping agents
 

 Payment 

We accept the following payment

  •  

For returning customers and verified PayPal members, the payment are verified and cleared immediately. For unverified PayPal members, it may takes some time for verification.

 Return & Refund 

All orders can be returned and refunded within 7 days after received. Please contact us for more detail. 

 

 Request Change Shipping Address and Size 

Please re-check by carefully before you checkout your shopping cart. After you have completed payment we don't allow customer change any your information. 
 

 Size 

Size measurements are shown in each product page. If you are not sure what size you need, please feel free to contact our support team.